Terms of service
Last updated August 2026 · Maintain It Ltd, company no. 06602519.
01These terms
These terms apply to work carried out by Maintain It Ltd, company number 06602519, for domestic customers, landlords and letting agents. Accepting a quote means accepting these terms.
02Quotes and pricing
Quotes are given in writing before we attend and are valid for 30 days. A quote covers the fault as described to us. If, on inspection, the fault is different or additional work is needed, we will stop, explain, and agree a revised price with you before continuing. We do not add charges you have not agreed to.
03Parts
Where parts are needed we will confirm the cost before fitting them. We use genuine or manufacturer-approved parts. Parts carry the manufacturer’s own warranty in addition to our workmanship guarantee.
04Our workmanship guarantee
We guarantee our workmanship for 30 days from completion. If work we carried out fails within that period we will return and put it right at no charge. The guarantee covers our labour. It does not cover unrelated new faults, pre-existing conditions we advised you about, damage caused by misuse or third parties, or the ongoing lifespan of an appliance we repaired.
05Gas work
All gas work is carried out by a Gas Safe registered engineer. We will show the registration card on request. We will not leave an appliance connected if we consider it unsafe, and we are legally required to act where we find an immediately dangerous situation.
06Access and appointments
We need safe access to the property and to the appliance or area concerned. If we cannot gain access at the agreed time and have not been told in advance, we may charge for the wasted visit. Please tell us about pets, parking restrictions and access codes when booking.
07Cancellations
You can cancel or reschedule at no cost up to 24 hours before the appointment. Inside 24 hours we may charge for parts already ordered specifically for your job. Consumer cancellation rights under the Consumer Contracts Regulations apply to work arranged off-premises; where you ask us to start urgent work sooner than the cooling-off period, you may be charged for work already done if you then cancel.
08Payment
Payment is due on completion unless otherwise agreed in writing. Landlords and letting agents on monthly invoicing terms pay within 14 days of invoice. We accept bank transfer and card.
09Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights under the Consumer Rights Act 2015 are not affected.
10Complaints
If something is not right, call 07811 367833 or email Hitesh@maintainit-uk.com and we will respond within five working days. We would always rather fix a problem than have you leave a bad review — but if you do leave one, we will reply to it honestly.
11Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.